Alternative Dispute Resolution

Alternative Dispute Resolution is the possibility for Portuguese and European consumers to turn to impartial entities that help them resolve a consumer dispute in a way that is easier, quicker and less costly than using a regular court of law.


Without prejudice to the right to submit the dispute to a court of law, in the event of a consumer dispute, the Consumer Customer who is a citizen of one of the countries of the European Union may resort to the European Online Dispute Resolution Platform, available at:


In Portugal, the Consumer Customer may also resort to the following entities for alternative resolution of consumer disputes:


- CNIACC - National Centre for Information and Arbitration of Consumer Conflicts (


- CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre (


- Coimbra District Consumer Conflict Arbitration Centre (


- Lisbon Consumer Conflict Arbitration Centre (


- Consumer Information and Arbitration Centre of Porto (


- Vale do Ave Consumer Dispute Arbitration Centre/Arbitration Court (


- Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) (


- Madeira Consumer Conflict Arbitration Centre (


- Arbitration Centre of the Autonomous University of Lisbon (