Certificate and Warranty
The authenticity certificate provided by Monseo, represents a true identity of its jewel. It gathers its photograph and description, which describes the number, name and weight of the precious stones it contains. Each certificate has also a number that is totally unique and that will allow its identification. This certificate is very valuable for the insurance of your jewel.
For the jewels that have diamonds with an equal or superior weight of 1 ct., Monseo offers a certificate issued by the most accredited world gemologists, such as GIA, HRD or IGE, and it comes together with the original Monseo certificate.
Guarantee Conditions
A warranty and authenticity certificate, that carries with it a reference that is unique to each product, always accompanies an exclusive Monseo jewel.
Any jewel showing a manufacturing defect, when proven by one of our technical services, it will be repaired. In cases of repair impossibility, Monseo ensures its replacement.
With this warranty, you will have access to a range of services that Monseo offers to your jewel, including maintenance, repair and restoration. Discover our services.
Quality of Monseo's Gems
Monseo requires the highest quality standard of its jewels. For this reason Monseo has highly competent technicians graduated in gemology, in order to guarantee to its customers the highest quality of diamonds and precious stones used in its collections. All diamonds and precious stones are purchased from legitimate sources in accordance with the Resolutions of the United Nations.
Monseo guarantees that they are conflict free, based on its personal knowledge and/or based in written guarantees provided by its suppliers.
Monseo has a special gemologist, graduated by IGE (Instituto Gemológico Espańol), that identifies, classifies and evaluates precious stones, controlling the quality of the gemstones used in all Monseo collections.
Ensuring quality on precious metals
The gold used in our creations is 19.2 kt.
All Monseo jewels are marked by the Assay Office of Portugal (INCM), the official organization that performs several functions, one of which is the authentication of artifacts of precious metals. INCM assay offices are the heirs of a 125 years tradition of practice.
That warranty, given by checking the type of gold and implementation of the assay mark near by the manufacturer liability mark or equivalent, is the task of INCM, that makes use of accredited laboratories by IPAC for the latest analytical methods and high safety marks against counterfeiting. In Portugal, it is mandatory that all manufactured jewelry and traded in precious metals have at least two assay office marks: one that indicates the type of metal, and another one that represents the mark of responsibility (manufacturer or equivalent). INCM oversees and manages that two different manufacturers do not have the same hallmarking.
Their laboratories are accredited by the Portuguese Institute of Accreditation for testing of precious metal alloys according to the standard NPEN ISO / IEC 17025:2005.